FAQ

Answers

Why is my order taking longer than 2–3 weeks?
Most orders ship within 2–3 weeks. Larger or more complex orders can take up to 4 weeks, depending on the plant’s production schedule.

Your order will ship. You’ll receive a tracking notice when it does.

An item is missing from my shipment. What should I do?

  1. Check the tracking on your order and confirm you’ve received a box for every tracking number.
  2. If all boxes arrived, look through the packing material. Small pieces can sit in the bottom of a carton.
  3. If the item is still missing, contact Customer Support.

Do you ship to Canada and other countries?
Yes. We ship to Canada and other countries.

Add the items to your cart, then call us so we can set up the international shipment.

How do I find the product I need?
Use search or browse by category.

Search
Use the search bar at the top of the site. You can search by:

  • Spectis SKU (example: CSH1354-64)
  • Product type (crosshead, corbel, shutter, crown, louver)
  • Size or a key dimension (example: 9" crosshead or 18x55 shutter)

If you’re not sure of the exact name, try a shorter term like medallion, keystone, or porch post.

Browse
Use the product categories to narrow by type — mouldings, window and door trim, brackets and corbels, shutters, louvers, columns, porch posts, and more. Featured, bestselling, and new items are also listed on the home page.

If you still can’t find the profile, email or call us with the dimensions and a photo or sketch. We’ll help match it.

How do I use a coupon?
When we send a coupon or discount code to subscribers, enter it on the cart page or at checkout.

How much is shipping?
Shipping is calculated in the cart, but may change due to long-length items having to ship LTL.

  • If you’re logged in, the rate is based on your account address.
  • If you don’t have an account, enter your city, state, and ZIP on the cart page to see the charge.

Most smaller orders ship UPS. Large or extra-long mouldings ship by freight. Freight to a residence would be an additional $220 fee. For a large order, email us before you check out so we can review delivery options.

I received the wrong product. What do I do?
Contact Support as soon as the shipment arrives. We’ll send the correct item and issue an RMA to pick up the incorrect piece.

What payment methods do you accept?

  • Credit cards — Visa, Mastercard, Discover, and American Express, online or by phone. Your charge may appear as Veritas Products.
  • PayPal — Pay with a linked bank account or card. Learn more at paypal.com.
  • Check — Build your cart, save it, then call us to finish the order.
  • Wire transfer — Available on orders over $1,000. Call us to process the order.

Canadian customers
We accept major credit cards, PayPal, check, and wire transfer. All charges are in U.S. dollars, not Canadian dollars. We are not responsible for currency-conversion fees.

What is your return policy?

Damaged, incorrect, or defective items
Inspect the carton and contents as soon as they arrive.

All claims must be started within 24 hours of delivery. Contact Customer Support and email photos of the damage or the incorrect item.

  • Damaged, incorrect, or defective merchandise can be replaced only. We do not issue refunds.
  • After we review the photos, we will decide whether to send a prepaid UPS label.
  • A prepaid label is for the return of that same item so we can replace it. It is not for a refund or a different product.

Refunds and exchanges
We do not offer refunds or exchanges because you changed your mind or ordered the wrong profile.

Spectis products are made to order and are not stocked in a warehouse. Please confirm SKU, size, and quantity before you buy.

Which items qualify for free shipping?
Some products include free shipping. Those items are marked with a Free Shipping icon.

Free shipping generally applies to the lower 48 states only and may not be available for Alaska, Hawaii, U.S. territories, or international addresses.