FAQ
Answers
Shipping, finding a profile, payment, and returns. If you do not see your question, call 800-986-1250 or email sales@spectis.us. Weekdays, 8 a.m. to 6 p.m. Eastern.
Why is my order taking longer than 2 to 3 weeks?
Most orders ship within 2 to 3 weeks. Larger or more complex orders can take up to 4 weeks, depending on the plant's production schedule. Your order will ship. You will get a tracking notice when it does.
An item is missing from my shipment. What should I do?
Check the tracking and confirm you received a box for every tracking number. If all the boxes arrived, look through the packing material. Small pieces can sit in the bottom of a carton. If the item is still missing, contact us.
Do you ship to Canada and other countries?
Yes. Add the items to your cart, then call us so we can set up the international shipment.
How do I find the product I need?
Search
Use the search bar at the top of the site. You can search by:
- Spectis SKU, for example CSH1354-64
- Product type, such as crosshead, corbel, shutter, crown, or louver
- Size or a key dimension, such as a 9 inch crosshead or an 18x55 shutter
If you are not sure of the name, try a shorter term like medallion, keystone, or porch post.
Browse
Use the categories to narrow by type: mouldings, window and door trim, brackets and corbels, shutters, louvers, columns, porch posts, and more. Featured, bestselling, and new items are also on the home page.
If you still cannot find the profile, email or call with the dimensions and a photo or sketch. We will help match it.
How do I use a coupon?
When we send a coupon or discount code to subscribers, enter it on the cart page or at checkout.
How much is shipping?
Shipping is calculated in the cart. It can change when a long piece has to ship by freight. If you are logged in, the rate uses your account address. If you do not have an account, enter your city, state, and ZIP on the cart page.
Most smaller orders ship UPS. Large or extra-long mouldings ship by freight. Freight to a residence is an additional $275. For a large order, email us before you check out so we can review delivery options.
I received the wrong product. What do I do?
Contact us as soon as the shipment arrives. We will send the correct item and issue an RMA to pick up the incorrect piece.
What payment methods do you accept?
- Credit cards: Visa, Mastercard, Discover, and American Express, online or by phone. The charge may appear as Veritas Products.
- PayPal, with a linked bank account or card.
- Check. Build your cart, save it, then call us to finish the order.
- Wire transfer on orders over $1,000. Call us to process it.
Canadian customers can use the same methods. All charges are in U.S. dollars, not Canadian dollars. We are not responsible for currency-conversion fees.
What is your return policy?
We do not accept returns. Spectis does not stock these products anywhere in the United States. Each piece is made to order, so we do not refund or exchange an order because you changed your mind or ordered the wrong profile or size.
If a piece arrives damaged, incorrect, or defective, tell the carrier and email sales@spectis.us with photos the same day. A claim is a replacement of that piece, not a refund. The full policy is on the returns page.
Which items qualify for free shipping?
Some products include free shipping. Those items are marked with a Free Shipping icon. Free shipping generally applies to the lower 48 states only. It may not be available for Alaska, Hawaii, U.S. territories, or international addresses.