Returns

Returns

We do not accept returns.

Why

Spectis does not stock these products anywhere in the United States. Each piece is made to order for that job. There is no warehouse shelf to put a piece back on.

We do not refund or exchange an order because you changed your mind, ordered the wrong profile, or ordered the wrong size. Check the SKU, the size, and the quantity before you buy. If you are not sure the piece is the one you need, call us before you order.

If a piece arrives damaged, incorrect, or defective

This is not a return. Inspect the carton and the pieces as soon as they arrive. Tell the carrier, and email sales@spectis.us with photos, the same day. If we are not told within 24 hours of delivery, we cannot qualify a claim.

A claim is for a replacement of that same piece. It is not a refund, and it is not a different product. After we review the photos, we decide whether to send a prepaid UPS label so that piece can come back and be replaced.

Questions

Call 800-986-1250, weekdays 8 a.m. to 6 p.m. Eastern, or email sales@spectis.us.